• 업무내용 :
Documentation / Reporting
- Maintain accurate records, document all problems
- Support translation of internal and external documentations
- Support for handling customers by phone
Installations
- Implements all activities when it comes to installing and de-installing equipment (ex: moving equipment from loading dock, etc)
- Handles rack and stack of customer equipment, including mounting, wiring and powering up equipment (ex: installing and de-installing equipment)
Testing / Troubleshooting
- Supports conducting circuit testing.
- Handling and managing equipment test.
Queue Management
- Escalates Service Requests that require additional information
Cross Connects
- Installs/Tests/Modifies Cross Connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
- Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
- Installs and test IBX Link cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)
Completing orders & guidance
- Completes all guidance in a timely manner (ex: assigned work orders)